Emirates NBD’s Liv is releasing Olivia, a conversational chatbot. With the launch of Olivia, Liv’s customers can get account information and a view of spending as if they were texting a friend. In addition, Olivia can deliver customer conversations to a member of Liv’s team.
To introduce Olivia to clients, Liv launched an innovative teaser campaign through social media channels. The campaign included a vacancy for a new chatbot, accepting applications and conducting live interviews with the five final candidates.
The event was seen live online by 60,000 customers and was subsequently supported by some 3,000 customers to advise the new Liv chatbot.
Launched in 2017, Liv is a mobile-only bank for the millennia of the UAE focused on lifestyle. It offers instant opening of all-digital accounts, cured and personalized content, social media-based money transfers and customizable target-based savings accounts. It also offers gambling to deliver a differentiated experience to young customers.
“Liv helps customers better manage their finances and we are very excited that they now have Olivia to promote that experience. With Liv, our goal is to create completely new consumer experiences that are as natural and easy as a conversation. Kasisto’s agile AI platform with built-in banking experience meant we were able to quickly `train’ Olivia. And we can customize it to reflect the brand and voice of the bank,” says Jayesh Patel, director of Liv.
“We are delighted that Liv chose KAI, Kasisto’s Conversational AI platform to create Olivia and enhance its conversation capabilities,” said Zor Gorelov, CEO and co-founder of Kasisto.