ADNIC, Abu Dhabi National Insurance Company, a leading regional provider of multi-line insurance for businesses and individuals, has announced the launch of its “verified” WhatsApp Business service.
“We always strive to be at the forefront when it comes to the customer experience and will never hesitate to adapt to changing preferences. As customers increasingly move online and seek greater efficiency in their communications, ADNIC’s WhatsApp Business service should greatly improve customer satisfaction through its simplicity and convenience,” said Ahmad Idris, CEO of ADNIC.
The new service will allow customers to communicate in a secure, encrypted environment with queries related to quotes, claims, claims center locations, exchanging documents for policy issuance, and more, all through a simple message from WhatsApp to the ADNIC contact center. Customers will be able to see the exclusive green token along with the ADNIC logo representing our official Whatsapp merchant account.
“Whatsapp is easy to use and a very popular messaging application worldwide. The addition of this platform to the ADNIC offering will allow us to better serve our customers and further underline our digital capabilities,” added Idris.