The non-profit community legal centre Youth Law Australia (YLA) has collaborated with technology services company Tata Consultancy Services (TCS) to develop artificial intelligence (AI) online chatbots that could potentially improve the efficiency of their web-based services.
YLA is a national community legal centre that provides free legal education, advice, referrals and assistance to young people under the age of 25.
The centre is one of 12 non-profit organisations in Australia with which TCS has collaborated as part of its Community Innovation Programme. The program provides more than $1 million in in-kind services each year to help non-profit organizations achieve their respective missions.
The chatbots developed by TCS allow YLA to offer faster access to free legal information and advice through its LawStuff website and LawMail legal advice service.
In a statement, TCS said it assured that chatbots are accessible from any device – whether tablet, desktop or mobile – and compatible with a wide range of web browsers, as well as popular social media platforms such as Facebook. The technology services company also said chatbots have built-in protections that protect against data piracy and identity theft.
Darshan Ravindranath, segment relationship manager at TCS, said chatbots provide a more engaging experience that ensures all users of YLA web services have access to help when they need it.
“As part of the United Nations Global Compact Network in Australia, TCS is deeply committed to using its expertise to address inequality and fulfill human rights, particularly among the most disadvantaged and vulnerable in society,” Ravindranath said.