Norton Rose Fulbright (NRF) has launched Parker, Australia’s first law firm in the privacy chatbot.
The chatbot helps companies respond to data breaches, an area of growing concern for business leaders with the implementation of mandatory data breach reporting (MDBR) requirements on 22 February.
Under the new regime, failure to notify clients of qualifying data breaches could result in fines for organizations and individuals of up to $2.1 million and $420,000, respectively, by the Privacy Commissioner.
The chatbot was created by partner Nick Abrahams and associate Edward Odendaal, who are part of the global firm’s Australian technology practice. Its purpose is to provide information and not legal advice to users.
NRF used IBM Watson’s artificial intelligence (AI) platform to build Parker. The firm collaborated with its NewLaw LawPath alliance partner to plan the chatbot.
“Parker shows how far artificial intelligence has come in a short period of time. Chatbots are a first use case for AI and we wanted to see how we can use legal AI to help our clients,” Abrahams said.
The chatbot is a great example of three of the company’s strategies coming together, he said. This is their commitment to using the latest technology to improve customer services, collaborating with innovative companies like LawPath to identify those technologies, and unlocking the energy and creativity of the firm’s millennia.
There is also customer demand for services like Parker, Abrahams said.
“Our first conversations with clients have shown great interest in this offer, which is not surprising given the proximity of the start of the mandatory data breach notification regime in February. Several clients have also expressed interest in producing their own legal chatbots, and we are looking forward to helping them with their projects,” he said.
“The chatbots can be used by an internal team to answer many of the standard questions that arise from the business, freeing lawyers for more productive work. Best of all, you can build a bot without the need for the IT department to be involved, as it is 85% legal domain knowledge and only 15% programming skill“.