As Michele Balbi, founder and president of Teorema explains in an official note: “ON-Bot is the result of our constant investment in planning. The goal is to offer an increasingly efficient problem solving service, which will optimize resources in higher value activities, in benefit of a service available 7 days a week and 24 hours a day, which meets the needs of companies in terms of costs and investments and the needs of their customers“.
It is not surprising that two are the main features of the solution now in the list of technical data. On the one hand, Live Chat, which allows a human operator to intervene when the bot does not have the right answer to the question that is asked. On the other hand, Frequently Asked Questions, a configuration that is automatically activated in the unique knowledge base, ensuring that the Bot proposes the most frequently asked questions of users.
For Alessandro Stefanini, Tech Data Italy solution sales specialist: “The distribution of the ON-Bot solution confirms the investment that Tech Data is turning to its partners to create an ecosystem of collaborations, skills and solutions that will enable them to position themselves in the market with a more complete offer for their end customers. ON-Bot fully adopts the strategy of Global Cloud Vendor by introducing concepts of artificial intelligence and automatic learning in small and medium enterprises, facilitating the innovation process also to smaller organizations thanks to technologies that ensure a true digital transformation and loyalty, the vital element for our partners”.